| Internal |
| Shareholder |
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 Economic Profit / Consolidated Net Profit / Economic Performance
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 Free funds for development and dividends
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 Market Share / Market Presence
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 Social and environmental responsibility, minimisation of emissions into the environment, compliance with the principles of sustainable development, absence of complaints and fines for violation of environmental legislation.
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 Participation in meetings / periodic reporting of SamrukKazyna JSC on the results of the Company's activities for the reporting period
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 Reporting (financial, non-financial) in accordance with the requirements of the legislation of the Republic of Kazakhstan, internal regulations of the Sole Shareholder, relevant requests
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 Organisation of joint working groups, holding meetings, negotiations, meetings with interested parties
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 Formation of a media plan / publication of information on the Company's activities
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 Discussion of the implementation of the Development Strategy, business plan, implementation of investment projects and sustainable development processes, etc.
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 Meetings and correspondence on the activities of the Samruk-Energy JSC Group of Companies
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 Conducting surveys, questionnaires, testing
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 Internal corporate communication channels
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 Annual report and website of the Company.
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For more information, see the Corporate Governance section. |
| Management and personnel |
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 Employment, relations between employees and management, non-discrimination, diversity and equal opportunities, level of employee satisfaction with work, as well as the work of the Company’s services under their control
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 Training and education
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 Improving the level of production safety culture.
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 Fair and transparent conditions for remuneration of employees, ensuring professional growth of employees, safe working conditions
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 Development of human resources
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 Occupational safety briefings and implementation of programmes to improve working conditions
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 Implementation of social support measures for personnel and their families
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 Staff development, training and development programmes
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 Regular meetings with management, negotiations, meetings with the team, representatives of subsidiaries and affiliates, trade unions, including at the end of the year
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 Informing employees about the Company's activities and opportunities for professional growth through corporate websites and social networks
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 Conducting surveys, questionnaires, testing, annual monitoring of the personnel engagement indicator, the Hotline, internal corporate communication channels, and the Company's Internet resource.
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For more information, see the ESG Governance section. |
| Subsidiaries and affiliates |
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 Employment and pay, staff-management relations, non-discrimination, diversity and equal opportunities
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 Improving the level of production safety culture, training and education
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 Market share / presence in the markets of products and services
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 Assistance in working with government agencies, commercial interests.
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 Resolutions of the Company as a participant/shareholder of subsidiaries and affiliates
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 Verification of compliance with the legislation of the Republic of Kazakhstan and internal documents of the Samruk-Energy JSC Group of Companies
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 Audits of fulfillment of licence and contract obligations of subsidiaries and affiliates of Samruk-Energy JSC
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 Visits by the management of production sites of subsidiaries and affiliates
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 Development of proposals on amendments and additions to the legislation of the Republic of Kazakhstan
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 Provision of information at the request of state authorities in various areas of the Company's activities
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 Signing of contracts, memoranda, agreements on strategic cooperation
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 Orders and instructions, hearing of the management of the Company's subsidiaries and affiliates
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 Information/reports on the implementation of the business plan, production, investment and social plans/obligations, the achievement of key performance indicators and other relevant issues submitted to the Company
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 Continuous communication of target performance indicators, requirements for the development of internal regulatory documentation, etc.
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 Hardware, production, operational and other meetings, holding public hearings as part of the implementation of investment projects
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 Occupational safety briefings, training and education
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 Providing feedback on requests and complaints / hotline, social networks, internal corporate communication channels, annual report and the Company's website.
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For more information, see the Key Financial Indicators, ESG Management, and Corporate Governance sections. |
| Trade unions |
|
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 Holding public hearings
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 Signing of contracts, memoranda, agreements on strategic cooperation
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 Regular meetings with management, negotiations, meetings of teams, representatives of subsidiaries and affiliates, year-end report
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 Regulation of labour relations with the Company's employees
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 Remuneration of personnel in accordance with the labour legislation of the Republic of Kazakhstan, training and education, safe working conditions
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 Informing about the current activities of subsidiaries and affiliates
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 Acceptance of letters (appeals) of the Company
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 Hotline, social networks, internal corporate communication channels
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 Annual report and website of the Company.
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For more information, see the ESG Governance section. |
| External |
| Public Authorities |
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 Compliance, business stability and sustainability, tax revenues, economic growth
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 Job creation and preservation
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 Representation of the country's economic interests in the international arena (economic, political and image benefits for the country)
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 Increasing the level of energy and resource efficiency of production, preserving the environment to ensure public health and preserving biodiversity, minimizing emissions into the environment.
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 Audits of compliance with licence and contract obligations of the Company's subsidiaries and affiliates
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 Verification of compliance with the legislation of the Republic of Kazakhstan, development of proposals for amendments to the legislation of the Republic of Kazakhstan
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 Approval of subsoil use contracts, acts of state registration for the right to subsoil use
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 Information and reporting (financial, non-financial) in accordance with the requirements of the legislation of the Republic of Kazakhstan on the implementation of production, investment and social plans and obligations in accordance with requests
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 Negotiations, business correspondence, apparatus, production, operational meetings, questionnaires
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 Formation of a media plan and publication of information on the Company's activities
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 Hotline
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 Annual report and website of the Company.
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For more information, see the sections "ESG Governance" and "Corporate Governance". |
| Consumers |
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 Market Share / Market Presence
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 Quality of products and services
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 Marketing communications.
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 Customer feedback system
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 Holding meetings, negotiations, questionnaires
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 Formation of a media plan and publication of information on the Company's activities
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 Signing of contracts, memoranda, agreements on strategic cooperation
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 Hotline
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 Annual report and website of the Company.
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For more information, see the Strategy section. |
| Suppliers of goods, works and services |
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 Ensuring equal access to participation in competitions
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 Investment and Procurement Practices / Conclusions from the Implementation of Procurement Category Strategies
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 Supply Network and Value Chain Efficiency
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 Support for domestic producers.
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 Request for Quotation
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 Conducting regular analytical meetings, negotiations, business correspondence
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 Signing of contracts, memoranda, agreements on strategic cooperation, licensing
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 Information/reporting on the implementation of production, investment and social plans and obligations sent to the Company
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 Reporting on the results of the Company's financial and economic activities
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 Consideration of letters (appeals) addressed to the Company
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 Conducting surveys, questionnaires, testing
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 Hotline
-
 Annual report and website of the Company.
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For more information, see the Key Financial Indicators and ESG Management sections. |
| Business communities (Associations, National Chamber of Entrepreneurs, ALE) |
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 Participation in the improvement and compliance with industry standards
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 Participation in improving the business environment
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 Support in government agencies through mechanisms of interaction between the business environment and government agencies, assistance in promoting the Company's legislative initiatives.
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 Development of proposals on amendments and additions to the legislation of the Republic of Kazakhstan
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 Signing of contracts, memoranda, agreements on strategic cooperation
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 Conducting regular analytical meetings, negotiations, business correspondence
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 Creation of working groups, holding meetings, negotiations, questionnaires
-
 Annual report and website of the Company.
|
For more information, see "Strategy", Key Financial Indicators. |
| Community Organisations and Communities |
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 Improving the level of production safety culture
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 Improving the level of energy and resource efficiency of production
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 Minimisation of emissions into the environment
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 Environmental protection issues within the framework of environmental impact assessment, including
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 atmospheric air
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 surface and groundwater
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 surface of water bodies
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 landscapes
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 lands and soil cover
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 flora
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 fauna
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 state of ecological systems and ecosystem services
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 Biodiversity
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 health and living conditions of the population
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 objects of special ecological, scientific, historical, cultural and recreational value.
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 Legal Compliance, Sponsorship and Other Assistance
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 Employment opportunities, solving social problems, transparency of the Company's activities, preservation of the environment.
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 Holding public hearings
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 Development of proposals on amendments and additions to the legislation of the Republic of Kazakhstan
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 Formation of a media plan and publication of information on the Company's activities in the media
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 Surveys, questionnaires, testing
-
 Informing about the current activities of the Company and its subsidiaries and affiliates
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 Consideration of letters (appeals) addressed to the Company
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 Hotline, social networks
-
 Annual report and website of the Company.
|
For more information, see the ESG Governance section. |
| Partners |
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 Market Share / Market Presence
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 Joint implementation of projects
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 Transfer of Technologies, Competencies and Innovations.
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 Resolutions of the Company as a participant/shareholder of subsidiaries and affiliates, joint consultative and advisory bodies
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 Organisation of joint working groups, inspections
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 Meetings, negotiations, business correspondence, questionnaires
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 Reports on current activities
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 Correspondence on the activities of subsidiaries and affiliates
-
 Annual report and the Company's website.
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For more information, see "Strategic", Key Financial Indicators. |
| Financial institutions |
|
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 Provision of reports / information about the Company in accordance with the requirements of existing loan agreements
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 Submission of reports (financial, non-financial) in accordance with the requirements of the legislation of the Republic of Kazakhstan, internal regulations of the Sole Shareholder, relevant requests
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 Formation of a media plan and publication of information on the Company's activities in the media
-
 Annual report and website of the Company.
|
For more information, see "Strategy", Key Financial Indicators. |
| International organisations |
|
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 Conferences, forums, annual meetings
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 Signing of contracts, memoranda, agreements on strategic cooperation
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 Creation of working groups, holding meetings, negotiations, questionnaires
-
 Annual report and website of the Company.
|
For more information, see "Strategy", Key Financial Indicators. |
| Creditors |
-
 Economic Profit / Consolidated Net Profit / Economic Performance
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 Free funds for development and dividends
-
 Net asset value (NAV)
-
 Investment and procurement practices / conclusions based on the results of the implementation of procurement category strategies.
|
-
 Conducting regular analytical meetings and negotiations, business correspondence, questionnaires
-
 Formation of a media plan and publication of information on the Company's activities in the media
-
 Hotline
-
 Annual report and website of the Company.
|
For more information, see "Strategy", Key Financial Indicators. |
| Local executive bodies |
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 Compliance, job creation and retention, assistance
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 Occupational health and safety
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 Increasing the level of energy and resource efficiency of production, minimizing emissions into the environment.
|
-
 Cooperation with local executive bodies in order to support and develop the social sphere of the regions
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 Organisation and conduct of volunteer and charitable events
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 Hotline, social networks
-
 Annual report and website of the Company.
|
For more information, see "Strategy", Key Financial Indicators. |
| Media |
-
 Compliance, job creation and retention, safety culture
-
 Economic Profit and Performance
-
 Market Share / Market Presence
-
 Improving the level of energy and resource efficiency of production
-
 Minimisation of emissions into the environment.
|
-
 Holding press conferences, providing press releases
-
 Formation of a media plan and publication of information on the Company's activities
-
 Hotline, social networks
-
 Annual report and website of the Company.
|
For more information, see the ESG Governance sections. |